Achieve a high level of quality in the services provided, offer personalized care adapted to the characteristics and needs of customers and users of the OHL Group, in a close, lasting and trusting relationship.
Detect and anticipate the needs of customers and users, offering them the best solutions.
Most significant measures initiated in 2015
- Ascertain the degree of satisfaction of the Group’s customers and users.
- Formalize mechanisms of dialog and relations with customers and users.
- Manage the knowledge originating in the areas and units for identifying and taking advantage of business opportunities.