Sustainability Report

Customers

Commitment

Achieve a high level of quality in the services provided, offer personalized care adapted to the characteristics and needs of customers and users of the OHL Group, in a close, lasting and trusting relationship.

Goal

Detect and anticipate the needs of customers and users, offering them the best solutions.

Most significant measures initiated in 2015

  • Ascertain the degree of satisfaction of the Group’s customers and users.
  • Formalize mechanisms of dialog and relations with customers and users.
  • Manage the knowledge originating in the areas and units for identifying and taking advantage of business opportunities.